The overall goal of the 7C is to give the end client a competitive edge with IT. Competitive edge entails 3 things:
- better service or product with IT to generate more revenue
- lean processes, automatization with IT to decrease costs
- information security, business continuity to maintain credibility
The clients seek competitive edge in every possible way. Our research shows that the IT field has the most reserves. So, 7C aims to unleash these potentials with the help of the existing MSP. The methodology measures and manages these areas which support the three main building blocks of competitive edge:
Continuous: What is the level of IT security?
- Data security
- Information security
- Vulnerability checking
- Preventive activities
Competent: How efficient and professional is the IT ecosystem?
- Professionalism of the service provider / internal admin
- End-user efficiency
- Reliability of IT devices
- Responsibilities of the IT management
Charge: How proactive and responsible is the IT ecosystem?
- Quality of the IT service delivery
- Problem management
- Proactive behavior
Conscious: How strategy and business-focused is the IT ecosystem?
- Quality of the IT strategy planning
- Quality of the IT strategy
- Quality of IT operation plan
- Quality of execution of the IT operation plan
Controlled: How measurable, governable is the IT ecosystem?
- IT performance management
- Initiatives and development management
- Audit, compliance, quality management
- Organization of the IT operation
Clear: How transparent, clear is the IT ecosystem?
- IT reporting
- Transparency of IT department
- Efficient, transparent system in place
- Cost transparency
Cost effective: How cost effective is the IT ecosystem?
- IT procurement management
- Lean IT management
- IT budget management
7C is a systematic approach with the following items
- Methodology
- Software application
- Education, certification
- Shared learning
- Business building process
To give you an opportunity to build up your MSP 2.0 practice.
vCIO researches:
See:
- Proactive Customer Development - leverage your QBRs
- The 6 Reasons MSPs Tend to Over Deliver
- 4+1 Website Sins Preventing MSPs from getting more leads
- Boundaryless team
- The 5 Levels of vCIO Operational Maturity
- Build your MSP with the help of virtual CIO services
- What is the one business skill MSP leaders can teach their clients?
- Who's The Ideal vCIO Candidate?
- Do You Know Your Customers?
- Trusted Advisor or Technician, What Pays More?
- 12 mistakes most MSPs make with their vCIO services
- Building up a 45 people rock solid MSP - Interview with Chris Day
- Why inbound marketing works for MSPs
- Our first book: MSP 2.0 - The Managed Service Revolution
- How does the current definition of "IT" hurt your MSP business?
- Monetize smart the client apps, saas solutions
- Practice building or business building
- Webinar takeaways about selling IT security and compliance
- Game Changer Sales Ideas From The Book - "The Challenger Sale".
- The MSP 2.0 service offering in the 7C IT management Framework
- Cracking the code of the future of the MSPs
- The process of becoming the Trusted Advisor [video]
- Why clients need more consultative work from MSPs lately? [video]
- MSP East vs West All Star Game
- Story of how the struggle of an MSP led to the ReframeYourClients project
- MSP 1.0 vs. MSP 2.0 [video]
- 3 ways to segment the market for MSP services to get the best result [video]
- How to decide who to transfer from Time and Material to MSP contract?
- Why MSPs are struggling on sales nowadays?
- How to make business easily from the wasted time in the workplace trend? [infographic]
- Research: World of vCIOs on Linkedin
- Hard truth: why the Network assessment could be the MSP's worst enemy in the long run
- The 3 building blocks of a remarkable MSP sales process
Sales techniques:
- Want To Know the Performance of Your MSP Competitor's Online Marketing?
- Breakthrough sales method to dominate your MSP industry
- Three easy B2B sales process hack, very few sales people use
vCIO researches:
- Research: World of vCIOs on Linkedin
- Research: among MSPs offering vCIO services
- Research: Information Managers in Canadian Oil Industry
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