We believe in asking questions, understanding the clients’ problems, contexts, industry, challenges, people, operations and everything, to be able to help them. Our duty, though, is not to find out what is the best IT solution to them. This is the IT consultants' job. They come and talk and advise and leave. Nothing is happening at the end of the day.
We have to keep asking questions, be curious all the time, and have a meaningful conversation with the clients to be able to find new ways together. It is not about us, it is not about the solutions we can sell. It is about the possible results of the synergy of our relationship. It needs time to open up and have the necessary personal and professional trust. We have to show results from small amounts to be able to get higher commitments. It is a process between the people.
We have to see the problem by digging deep, find some possible solutions, walk around, keep asking questions and only after, can we do something about it and provide our service or offer a product.
This is what ReframeYourClients is all about. It is about the reframing of the relationship, the possibilities, IT in general, our expertise, their capabilities….
But just imagine:
- offer long term solutions instead of band-aids because the client understands the concept
- keep asking the questions which matter
- find out the pain points quickly
- be accountable on the results and build trust
- let the sales happen without effort
As you begin with the initial survey reports and workshops you will very quickly get the idea why people call it an eye opener, or thought-provoking.
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